Shipping Policy – Lefzone

1. Introduction

This Shipping Policy applies to all orders placed on LEFZONE, operated by AURORADOR TECHNOLOGIES, UNIPESSOAL LDA.
We ship to Portugal (mainland + islands) and Spain (mainland) using trusted logistics partners.

2. Shipping Regions

We currently deliver to:

Portugal Mainland

Standard home delivery
Click & Collect (Worten Shop) — if enabled

Portugal Islands

Açores
Madeira
Delivery times may vary due to regional logistics.

Spain Mainland

Standard home delivery
We do not ship to Spanish islands at this time.

3. Processing Time

Orders are processed within 1–2 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Processing time may vary during peak seasons.

4. Delivery Time

Estimated delivery times:

Portugal Mainland: 1–3 business days
Portugal Islands: 3–7 business days
Spain Mainland: 3–5 business days

These are estimates and may vary depending on logistics providers.

5. Shipping Fees

Shipping fees are calculated at checkout based on:

Destination region
Package weight
Delivery method

All fees are displayed before payment.

6. Order Tracking

Once your order is shipped:

You will receive a tracking number via email
You can monitor delivery status through the logistics provider’s website
Tracking updates may take several hours to appear

7. Delivery Issues

If your order is delayed, lost, or shows abnormal tracking behavior:

8. Failed Delivery / Incorrect Address

If delivery fails due to:

Incorrect address
Missing recipient
Refusal to accept the package

The customer may be responsible for re‑delivery fees.

9. Damaged Packages

If your package arrives damaged:

Take photos immediately
Contact us within 48 hours at support@lefzone.com
We will assist with replacement or refund procedures.

10. International Shipping

We currently do not offer international shipping outside Portugal and Spain.

11. Contact Information

For shipping questions or support:
support@lefzone.com